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Help


How much does it cost to ship and when will it arrive?
We ship via the following methods:

  For domestic mail delivery:
      Standard shipping: 4-14 business days and starts at $3.98
      Second day air: 2 business days and starts at $11.98
      Next day air: 1 business day and starts at $12.98
      Saturday shipping: Arrives on Saturday and starts at $34.98

  For International mail delivery:
      Courier mail: 3-7 business days and starts at $42.98

Do you provide a tracking number for my order?
Yes, all orders receive a tracking number even international orders.

I am trying to order with Saturday Air shipping and I don't see that option.
The Saturday Air option will only appear either on later Thursday or Friday.

Where do you ship from?
We ship from many locations in the United States. There are many factors that determine where your order is shipped from. We look at which warehouse carries the product. We look at which warehouse is closest to your address. And we also look at to see if the warehouse is still open so we can ship your order on the same day that it is received.

Do you offer gift wrap?
Yes we offer gift wrap on all of our products.

I am trying to place an order and it says to check my address?
The shipping address information and the billing address information must match. We have restrictions from our credit card processor that we are not able to bypass. This allows us to offer you the lowest possible prices on all products.

I am doing a search on a title and I am not finding it. Can you help?
Sure, please try to search it via the ISBN number if you have it, and there's a very good chance that it will come up.

I have an order that I placed and I want to cancel it. Can I cancel it?
If it is not yet shipped, yes you may cancel it by contacting us immediately. If it had just shipped, we will try to cancel it, but it is not guaranteed that the order will cancel.

What is your return policy?
You may return any product back to us for a refund within 30 days of receipt of shipment. You can click on Return to proceed with your return.

I ordered book with standard shipping. Can I change the shipping method?
If your package has not shipped, please contact us immediately for assistance.

I have a question and I need to reach support. How can I reach you?
You can reach us from within your account, or you can Contact Us.

What types of payment do you accept?
We accept Visa and MasterCard only at this time.

Who are you?
Prepbooks is the leader of Prep Books material. We sell over 15 million Books and Textbooks. We also sell Calendars, Software, DVDs, Music CDs, Toys and Video Games.

How can I receive the newsletter?
Please access "Edit My User Profile" from within your dashboard. Check "Subscribe me to Newsletter" to receive the newsletter.

I received my book yesterday and it had a damage. Can you help?
Please contact us here and we will be glad to assist you.

I received my book yesterday and it had a defect. Can you help?
Please contact us here and we will be glad to assist you.

How can I share the product page with my friends?
From the product page, you can click above the image to share on Facebook or Twitter.

I just ordered my book. I received a tracking number but I am not able to track it online. Can you help?
For Second Day Air, Next Day Air, Saturday Air and International mail, tracking should display the information immediately. For standard mail, it could appear immediately or if it may take an extra day or two for the information to show the route.



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